Terms and Conditions

Our aim is to ensure our customers have the opportunity to enjoy our products in their optimal condition. We do our best to meet each customer’s needs. 

Our prices, product information and delivery information are provided on the relevant web pages and we are always happy to provide additional information if you contact us.

Our prices are inclusive of VAT.

We only sell our alcohol products to individuals over the age of 18 years. Customers are asked to confirm they are over 18 years of age when making a purchase and receiving delivery.

If you have any concerns or problems with your order please contact us. We will provide a refund for any goods that are faulty.  

For orders made online, the customer has the right to cancel the order within 14 days of receiving the goods and receive a full refund. In this instance the goods must be returned to us unopened and in good condition before a refund is made. The customer bears the costs of return.

The vast majority of orders will arrive in perfect condition but occasional breakages inevitably occur. Should this happen, please let us know by email or telephone as soon as possible and we will replace the breakage.

We value our customers’ privacy. Our Privacy Policy can be seen here.

Vale Cider is the trading name of the partnership of Nicholas John Craddock and Joseph Duncan Craddock. The partnership address is Ffald Wen, Bonvilston, Vale of Glamorgan CF56TS.